Transitioning from Class-Based to Blended Training

In the practice of talking to trainers about implementing blended learning tools, an important business question comes up repeatedly. How does a training agency or an individual trainer transition from a traditional to a more flexible blended model? Based on discussions with quite a few trainers, it’s become obvious that no one has the answer […]

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Leadership is more than just being a boss

Do your employees still associate leadership with being a manager or executive? If so, it’s time to update your thinking. Many leadership skills are needed at the individual contributor level. Early-career professionals and functional experts are increasingly working across boundaries or in matrixed organizations. They are steering projects and people — even if they have […]

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Harold Jarche on training and development

Harold Jarche is an international consultant and speaker, helping people and businesses adapt to the network era. He serves as chairman of the Internet Time Alliance, an international think tank on workplace performance improvement. Jarche’s projects have included work for ING Bank, AstraZeneca, Cigna, and the Canadian army. What’s your background and how has it […]

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Leading change the right way

Most people would agree that there is no one right way to lead change, and this is generally true. It depends on the situation, which involves several factors such as culture, the market environment, the history and tradition of the organization, the prevailing management philosophy, how well the organization is performing, etc. Within this context, however, […]

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The challenges of middle management

Middle managers continuously prove their worth in large, global companies where communication disconnects on the local level are common. When telephone lines break down, middle managers are there to bridge the gap between top business managers and the employees. “Middle managers are like the connective tissue in an organization,” said Andrea Lee, author of “We […]

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Listening in the workplace

The conversational skill of empathic acknowledging may be viewed as consisting of two components: empathic listening and acknowledgements. The purpose of this type of listening is to “tune in to the thoughts and feelings of the person talking.” An example is my listening to Teri enthusiastically tell me about a new word processing computer program. […]

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Are you ready for Gen Z?

Businesses have been so hyperfocused on figuring out how to attract and develop the millennial workforce that many failed to notice an important new development. The next generation of workers has officially entered the workplace, and no one is paying attention to what they need. Generation Z, also known as the iGeneration, was born after […]

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